Many associations feel burdened by the administrative aspects of running a professional organization day-to-day. At HPA we recognize the importance of having experienced, professional and courteous staff available to answer member questions, handle new member inquiries or provide answers about programs and events — and to do so promptly, courteously and effectively.

By providing top-notch day-to-day personnel, HPA can impact member retention and new member acquisition. Our services include an experienced, hands-on managing director, as well as the staff necessary to provide consistency and continuity to an association’s operations. Specifically, our administrative services include:

• Membership services with dedicated phone, email and fax number
• Mailing address for correspondence
• Support for board meetings, conference calls and strategic planning sessions
• Support to leadership and standing committees
• Maintenance of bylaws, policies/procedures and your strategic plan
• Prompt response to member inquiries
• Storage of all association files and archives
• Database management
• Membership dues and billing
• Technical support for websites and e-commerce activities
• The management of fundraising activities
• Creation and maintenance of association 501(c)3 foundation